At Zainetic, customer satisfaction is our top priority.
We offer a clear and fair Return & Replacement Policy to ensure a smooth shopping experience.
1. Eligibility for Return or Replacement
You can request a return or replacement if:
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You received a damaged, defective, or wrong product
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The product is unused and in its original packaging
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You contact us within 24 hours of delivery
Requests made after 24 hours of delivery may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or replacement:
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Products damaged due to misuse or mishandling
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Used or opened items
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Items without original packaging
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Accessories damaged by the customer
3. Return & Replacement Process
To request a return or replacement:
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Contact our support team within 24 hours of delivery
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Share your Order Number and clear pictures of the issue
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Our team will review your request and guide you through the next steps
Once approved, we will arrange a replacement or refund as per our policy.
4. Refund Policy
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Refunds are processed only after the returned item is received and inspected
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Refunds may take 5–7 working days to be completed
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For Cash on Delivery orders, refunds are processed via bank transfer or easypaisa/jazzcash
5. Important Notes
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Delivery charges are non-refundable
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Returns without prior approval will not be accepted
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Zainetic reserves the right to accept or reject any return or replacement request.